Accolade Terms of Use

Important

This site, www.accolade.com (“Site“), and/or any other Accolade owned websites which are linked from this Site, contains information produced by and/or for Accolade, Inc. and its affiliates (“Accolade”). By using the Site, you are agreeing to the following terms of use (“Terms of Use“). Please read them carefully.

This Site is not directed at anyone under the age of 18, and does not seek to obtain information from any person under the age of 18. By using this Site, you are attesting to the fact that you are at least 18 years of age, or older and possess the legal rights and ability to agree to these Terms of Use.

These Terms of Use apply to the Site generally and are subject to any other agreement between you and Accolade and such terms of use, legal notices or disclaimers applicable to specific portions of the Site accessed by you.

These Terms of Use were last updated as of June 3, 2022. Accolade may revise these Terms of Use at any time without notice. Any revision and/or addition to these Terms of Use shall become effective and binding on you when you continue to use the Site on or after the effective date of such revision and/or addition. Know that we will never make changes to these Terms that diminish the protection of your personal information or are inconsistent with applicable law.

Privacy Policy

Accolade may monitor your usage of the Site. You can view Accolade’s Privacy Policy at https://www.accolade.com/privacy-policy. By accessing the Site, you agree that Accolade may disclose any information as may be collected from you by Accolade or any third party providing services to Accolade. Accolade will comply with all laws and regulations which apply to our collection, retention and use of information pertaining to you, and we shall take all practicable steps to ensure that any information collected from you is protected against unauthorized or accidental access, erasure or use.

Accolade’s web and mobile services

In addition to this Site, Accolade provides, from time to time, various web and mobile services to its customers and clients. Such web and mobile services may have their own terms and conditions, and your use of such services is subject to any such additional terms and conditions.

One such service is access to our “MyAccolade” secure website (www.myaccolade.com). MyAccolade is just one more way you can connect with your Accolade Health Assistant® to support you and your family in your healthcare journey to get to the right care at the right time.

Mobile Terms and Conditions

Mobile Privacy Policy

Information purposes only

The Site has been prepared solely for information purposes, and your use of the Site does not entitle you to any product or service offered by Accolade. If your employer or health plan is an Accolade customer, please call your Accolade Health Assistant® who will be happy to assist you. The Site contains general information only and does not take into account any particular person’s health or situation. All information, opinions and estimates expressed on the Site are current as of the date of publication, are subject to change without notice, and may become outdated over time.

The opinions expressed on the Site are non-binding and may not represent the actual terms and conditions of Accolade services. Statements or opinions on this Site do not constitute medical, psychological, or other professional advice. Contact your doctor or nurse if you need non-emergency medical care.

Accolade is here to simplify healthcare and your health benefits for you and your family. We are here to help you understand your healthcare options, to facilitate your use of the healthcare system and to support you as you make your healthcare decisions. Accolade does not provide medical advice, provide nursing care, diagnose or deliver treatment. Those are activities for you to undertake with your doctor or other appropriately trained and qualified health professional.

IF YOU THINK YOU HAVE A MEDICAL EMERGENCY, YOU SHOULD CALL YOUR DOCTOR OR 911 IMMEDIATELY.

No reliance

While Accolade has endeavored to ensure the accuracy of the information on the Site, Accolade does not guarantee or give any representation or warranty as to the non-infringement, accuracy, timeliness or completeness of any information, published third-party content or material published on the Site. ALL SITE INFORMATION IS PROVIDED “AS IS” AND WITHOUT WARRANTY OF ANY KIND. Accordingly, you should not place reliance on Site content. In relation to third-party content, Accolade may not have independently verified the accuracy or completeness of such information or the assumptions on which such information is based.

No representation or warranty

THIS SITE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY REPRESENTATION OR WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS OR WARRANTIES OF NON-INFRINGEMENT OF THIRD PARTY RIGHTS (INCLUDING BUT NOT LIMITED TO INTELLECTUAL PROPERTY RIGHTS), TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE.

Materials on the Site may be subject to incorrect data transmission or other faults due to the public nature of the Internet. Accolade may amend, relocate, remove or delete any such materials from time to time in its sole discretion.

Without prejudice to the foregoing, and to the extent permitted by applicable law, Accolade makes no representations or warranties:
regarding the accuracy, timeliness, adequacy, commercial value or completeness of any data and/or information contained on the Site;
that the Site is free from computer viruses or other malicious, destructive or corrupting codes, agents, programs or macros; or
that the functions contained on the Site will not be interrupted, or error-free or that defects will be corrected.
Accolade accepts no responsibility or liability in relation to such matters.

To the extent permitted by applicable law, in no event will Accolade be liable for the published content of any third party which is available on the Site or any direct, special, indirect, consequential, incidental damages or any other damages of any kind, including damages caused by gross negligence or willful misconduct arising out of your use of the Site.

Limitation of liability

YOU UNDERSTAND AND AGREE THAT ACCOLADE LIMITS ITS LIABILITY IN CONNECTION WITH YOUR USE OF THE SITE AND SHALL NOT BE LIABLE FOR ANY DAMAGES OR LOSS OF ANY KIND, INCLUDING, WITHOUT LIMITATION, ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES. IF YOU ARE DISSATISFIED WITH THE SITE OR ANY OF THE CONTENT, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE ACCESSING AND USING THE SITE AND THE CONTENT.

NOTWITHSTANDING THE ABOVE LIMITATION OF LIABILITY, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE THAT THE MAXIMUM AMOUNT OF ACCOLADE’S LIABILITY, IF ANY, RELATED TO YOUR USE OF THIS SITE SHALL BE CAPPED AT ONE-HUNDRED UNITED STATES DOLLARS ($100.00).

Local laws and regulations

Accolade services are generally available only within the United States and this Site is not directed at persons who may access the Site via the Internet from locations outside the United States.

Accolade does not represent that any of the materials, opinions or other content on the Site are appropriate for use or permitted by local laws in all jurisdictions. Those who access the Site do so on their own initiative, and are responsible for compliance with applicable local laws or regulations; legal advice should be sought in cases of doubt. If you are prohibited from accessing websites, such as the Site, from your location, you should not access the Site, and Accolade take no responsibility for such prohibited access.

Intellectual property

All right, title and interest in the Site is the exclusive property of Accolade except as otherwise stated.

You may not copy, reproduce, recompile, decompile, disassemble, reverse engineer, distribute, publish, display, perform, modify, and upload to create derivative works from, create derivative works from, transmit, or in any way exploit any part of the Site.

All trademarks, service marks, trade names, brand features and logos displayed on this Site are proprietary to Accolade, except as explicitly noted. Nothing contained on this Site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any trademark displayed on this Site without the written permission of Accolade or such other third party that may own the trademark displayed on this Site. Your use of the trademarks displayed on this Site, except as provided in these Terms of Use, is strictly prohibited.

Any unauthorized use of the trademarks, service marks, trade names, brand features and logos displayed on this Site may violate copyright, trademark or other intellectual property laws, and the laws of privacy and publicity and communications. If you download any information from this Site, you agree that you will not copy it or remove or obscure any copyright or other notices or legends contained in any such information.

Additionally, you may not offer any part of the contents of the Site for sale or distribute such part over any medium, including, but not limited to, distribution by television or radio broadcast, or distribution on a computer network. You may not make any part of the Site available as part of another website, whether by scraping, robotic or web-bot access, hyperlink framing on the Internet or otherwise. The Site and the information, commentary and materials contained therein may not be used to construct a database of any kind. You shall not store the Site (in its entirety or in any part) in databases for access by you or any third party or distribute any database sites containing all or part of the Site.

Subject to your strict compliance with these Terms of Use, Accolade grants you a limited, personal, non-exclusive, non-commercial, revocable, non-assignable and non-transferable license to access, download, view, use the content and information on the Site. You must retain all copyright, trademark and other proprietary notices contained on the Site. You have no other rights or interests, and you will not permit any improper or unauthorized third-party use or access.

If you believe that any content on the Site contains content that violate your rights or has been copied in a way that constitutes a copyright infringement, please let Accolade know immediately at the address listed below.

Prohibited uses

You are prohibited from:

using this Site in any manner that could damage or overburden any Accolade server, or any network connected to any Accolade server, as all servers have limited capacity and are used by many people;
using this Site in any manner that would interfere with another party’s use of the Site; including the term ACCOLADE®, ACCOLADE HEALTH ASSISTANT®, or any Accolade trademark or executive’s name or any variation of the foregoing, as a meta-tag, hidden textual element;
using any robot, spider, intelligent agent, other automatic device or manual process to search, monitor or copy this Site or the reports, data, information, content, software, products, services or other materials on, generated by or obtained from the Site, whether through links or otherwise (collectively “Devices”) without Accolade’s permission, provided that generally available third party web browsers may be used without such permission;
using this Site or the Devices in any manner that could create an impression of affiliation, sponsorship or endorsement by Accolade or any of its customers;
using the Site for any unlawful, illegal or prohibited purpose;
using the Site to damage or attempt to do harm to others; or
uploading or posting statements or information that would be reasonably understood to be offensive, obscene, constitute pornography, illegal content, or any of the like.

If you do any harm by your wrongful actions in using the Site, you agree to pay Accolade or any other party associated with Accolade for any losses, damages or costs, resulting from your failure to comply with these Terms of Use.

Links to the site

Third party sites or pages that are linked to the Site are for information purposes only and may not have been reviewed or verified by Accolade. Accolade has no responsibility for the content of the third party sites or pages linked to or from the Site and no affiliation, sponsorship, approval, verification, investigation, monitoring or endorsement of any such sites or pages or of their content is implied. Following links to or from any other sites or pages shall be at your own risk and Accolade accepts no responsibility or liability, to the extent permitted by any law, for any losses or penalties whatsoever that may be incurred as a result of any linking to any location on any linked sites or pages.

SMS text messaging

The Accolade service enables communication by means of SMS text messages to and from your mobile device, if you elect to receive SMS messages.

You may text TNC to 67793 to receive a link to download the mobile app or ask your Accolade Health Assistant to have a link sent to you via SMS. To stop the SMS text service at any time, text STOP to 67793. To receive help information, text HELP to 67793 or reply HELP to any message or email: [email protected].

Carriers are not liable for delayed or undelivered messages.

Consent to receive SMS text messages is not required as a condition of registering for or using the Accolade service. Texts may be sent using an automatic telephone dialing system. Message and data rates may apply. You will receive one message per request. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Web browser

The following web browsers are recommended for viewing the Site: Google Chrome, Microsoft Internet Explorer 8.0, or higher.

General

If any provision of these Terms of Use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should give effect to the parties’ intentions as reflected in the provision and the other provisions of the Terms of Use shall remain in full force and effect.