ACCOLADE’S WEB AND MOBILE SERVICES
In addition to this Site, Accolade provides, from time to time, various web and mobile services to its customers and clients. Such web and mobile services may have their own terms and conditions, and your use of such services is subject to any such additional terms and conditions.
One such service is access to our “MyAccolade” secure website (www.myaccolade.com). MyAccolade is just one more way you can connect with your Accolade Health Assistant® to support you and your family in your healthcare journey to get to the right care at the right time.
INFORMATION PURPOSES ONLY
The Site has been prepared solely for information purposes, and your use of the Site does not entitle you to any product or service offered by Accolade. If your employer or health plan is an Accolade customer, please call your Accolade Health Assistant® who will be happy to assist you. The Site contains general information only and does not take into account any particular person’s health or situation. All information, opinions and estimates expressed on the Site are current as of the date of publication, are subject to change without notice, and may become outdated over time.
The opinions expressed on the Site are non-binding and may not represent the actual terms and conditions of Accolade services. Statements or opinions on this Site do not constitute medical, psychological, or other professional advice. Contact your doctor or nurse if you need non-emergency medical care.
Accolade is here to simplify healthcare and your health benefits for you and your family. We are here to help you understand your healthcare options, to facilitate your use of the healthcare system and to support you as you make your healthcare decisions. Accolade does not provide medical advice, provide nursing care, diagnose or deliver treatment. Those are activities for you to undertake with your doctor or other appropriately trained and qualified health professional.
IF YOU THINK YOU HAVE A MEDICAL EMERGENCY, YOU SHOULD CALL YOUR DOCTOR OR 911 IMMEDIATELY.
While Accolade has endeavored to ensure the accuracy of the information on the Site, Accolade does not guarantee or give any representation or warranty as to the non-infringement, accuracy, timeliness or completeness of any information, published third-party content or material published on the Site. ALL SITE INFORMATION IS PROVIDED “AS IS” AND WITHOUT WARRANTY OF ANY KIND. Accordingly, you should not place reliance on Site content. In relation to third-party content, Accolade may not have independently verified the accuracy or completeness of such information or the assumptions on which such information is based.
NO REPRESENTATION OR WARRANTY
THIS SITE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY REPRESENTATION OR WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS OR WARRANTIES OF NON-INFRINGEMENT OF THIRD PARTY RIGHTS (INCLUDING BUT NOT LIMITED TO INTELLECTUAL PROPERTY RIGHTS), TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE.
Materials on the Site may be subject to incorrect data transmission or other faults due to the public nature of the Internet. Accolade may amend, relocate, remove or delete any such materials from time to time in its sole discretion.
Without prejudice to the foregoing, and to the extent permitted by applicable law, Accolade makes no representations or warranties:
Accolade accepts no responsibility or liability in relation to such matters.
To the extent permitted by applicable law, in no event will Accolade be liable for the published content of any third party which is available on the Site or any direct, special, indirect, consequential, incidental damages or any other damages of any kind, including damages caused by gross negligence or willful misconduct arising out of your use of the Site.
LIMITATION OF LIABILITY
YOU UNDERSTAND AND AGREE THAT ACCOLADE LIMITS ITS LIABILITY IN CONNECTION WITH YOUR USE OF THE SITE AND SHALL NOT BE LIABLE FOR ANY DAMAGES OR LOSS OF ANY KIND, INCLUDING, WITHOUT LIMITATION, ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES. IF YOU ARE DISSATISFIED WITH THE SITE OR ANY OF THE CONTENT, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE ACCESSING AND USING THE SITE AND THE CONTENT.
NOTWITHSTANDING THE ABOVE LIMITATION OF LIABILITY, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE THAT THE MAXIMUM AMOUNT OF ACCOLADE’S LIABILITY, IF ANY, RELATED TO YOUR USE OF THIS SITE SHALL BE CAPPED AT ONE-HUNDRED UNITED STATES DOLLARS ($100.00).
LOCAL LAWS AND REGULATIONS
Accolade services are generally available only within the United States and this Site is not directed at persons who may access the Site via the Internet from locations outside the United States.
Accolade does not represent that any of the materials, opinions or other content on the Site are appropriate for use or permitted by local laws in all jurisdictions. Those who access the Site do so on their own initiative, and are responsible for compliance with applicable local laws or regulations; legal advice should be sought in cases of doubt. If you are prohibited from accessing websites, such as the Site, from your location, you should not access the Site, and Accolade take no responsibility for such prohibited access.
All right, title and interest in the Site is the exclusive property of Accolade except as otherwise stated.
You may not copy, reproduce, recompile, decompile, disassemble, reverse engineer, distribute, publish, display, perform, modify, and upload to create derivative works from, create derivative works from, transmit, or in any way exploit any part of the Site.
Any unauthorized use of the trademarks, service marks, trade names, brand features and logos displayed on this Site may violate copyright, trademark or other intellectual property laws, and the laws of privacy and publicity and communications. If you download any information from this Site, you agree that you will not copy it or remove or obscure any copyright or other notices or legends contained in any such information.
Additionally, you may not offer any part of the contents of the Site for sale or distribute such part over any medium, including, but not limited to, distribution by television or radio broadcast, or distribution on a computer network. You may not make any part of the Site available as part of another website, whether by scraping, robotic or web-bot access, hyperlink framing on the Internet or otherwise. The Site and the information, commentary and materials contained therein may not be used to construct a database of any kind. You shall not store the Site (in its entirety or in any part) in databases for access by you or any third party or distribute any database sites containing all or part of the Site.
If you believe that any content on the Site contains content that violate your rights or has been copied in a way that constitutes a copyright infringement, please let Accolade know immediately at the address listed below.
You are prohibited from:
LINKS TO AND FROM THE SITE
Third party sites or pages that are linked to the Site are for information purposes only and may not have been reviewed or verified by Accolade. Accolade has no responsibility for the content of the third party sites or pages linked to or from the Site and no affiliation, sponsorship, approval, verification, investigation, monitoring or endorsement of any such sites or pages or of their content is implied. Following links to or from any other sites or pages shall be at your own risk and Accolade accepts no responsibility or liability, to the extent permitted by any law, for any losses or penalties whatsoever that may be incurred as a result of any linking to any location on any linked sites or pages.
The following web browsers are recommended for viewing the Site: Google Chrome, Microsoft Internet Explorer 8.0, or higher.
For information on how to purchase Accolade services:
SALES REQUEST FORM: https://www.accolade.com/contact-us/
MAIL: Accolade, Inc., 660 West Germantown Pike, Suite 500 Plymouth Meeting, PA 19462
Attention: Richard Eskew, Chief Privacy Officer
660 West Germantown Pike, Suite 500
Plymouth Meeting, PA 19462
Attention: Mike McGee, Chief Information Security Officer
General Website Questions:
Privacy Policies Related to Use of the Site
Accolade may provide, from time to time, various web and mobile services to its customers and clients. Such web and mobile services may have their own terms and conditions and privacy policies, and your use of such services is subject to any such additional terms and conditions and privacy policies. One such service is access to our “MyAccolade” secure website (www.myaccolade.com). MyAccolade is just one more way you can connect with your Accolade Health Assistant® to support you and your family in your healthcare journey to get to the right care at the right time.
We may collect information from you when you are using the Site in a number of different ways; for example:
When you visit our Site, some information may be automatically collected. For example, in addition to the above, your computer’s operating system, Internet Protocol (IP) address, device identifier (e.g., a number that is automatically assigned to your device or computer used to access the Site, and allows us to identify your device or computer), access times, browser type, device type, domain name, access times, duration of visit, referring URL, platform, new and repeat information, time stamp and language, and referring website addresses may be logged automatically. We may also collect information about your usage and activity on our Sites.
How we use your information?
We may use the information we collect from you when you browse the Site. In general, this information is used in the following manner:
If you use the Communication Tools (as defined above), then we may use your information in the additional following ways:
By using the Communication Tools, you are opting in to receive information from Accolade, including by email. You can opt out anytime as further described below.
How do we protect your information?
We follow industry standard practices to protect and secure and maintain the integrity and availability of your information. The Site and our internal networks supporting the Site are scanned regularly for malware and other viruses. Notwithstanding the foregoing, you acknowledge that no security safeguards or method of transmission over the Internet are completely secure.
The Site is not intended to be secure to the standards used in healthcare or banking where sensitive medical, health, or financial information may be transmitted. The Site is not protected according to HIPPA/HITECH, PCI or other such standards. DO NOT USE THE SITE OR COMMUNICATION TOOLS TO SEND US SENSITIVE PERSONAL OR PROTECTED HEALTH INFORMATION (e.g., do not send us your health information, benefit or ID card #, health claims information, social security #, financial account #, passcodes, etc.). For this reason, Accolade does not secure the transmission of your information submitted through the Communication Tools (as defined above), including using the addresses and numbers provided in the “Get in Touch” section of the Site.
If you want to delete any cookies that are already on your computer, please refer to the file management software to locate the file or directory that stores cookies under the following file names. Other information on deleting or controlling cookies is available at www.allaboutcookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
Occasionally, at our discretion, we may link to third party sites or content on the Site. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about these third party sites.
Google’s advertising requirements can be summed up by Google’s Advertising Principles:
We have enabled Google AdSense on our site. Google AdSense is an advertising service provided by Google. Accolade uses the “Doubleclick” Cookie, which tracks use of www.accolade.com and user behavior concerning ads, products and the services we offer. You may decide to disable all the Doubleclick Cookies by clicking on: www.google.com/settings/ads/onweb/optout?hl=en.
Electronic Mail from Accolade
When you provide your email to Accolade by using the Communication Tools (as defined above), you are opting in to receive email from Accolade. In sending you any electronic mail, we will:
You can unsubscribe from promotional emails at any time by: (1) following the unsubscribe instructions in our emails; or (2) emailing us at firstname.lastname@example.org or email@example.com. You may update your email preferences from time to time. Please note that even if you unsubscribe from promotional email messages, we may still need to contact you with important transactional information related to your account and your use of the Service. For example, even if you have unsubscribed from our email messages, we will still send you emails confirming emails relating directly to an itinerary or travel profile created through the Service confirming registration.
Do Not Track
We encourage you to review the privacy policies of our third party advertisers and analytics service providers to learn about your choices about information they collect from you. In addition, the Network Advertising Initiative offers information about some of the Internet advertising companies we may use, including how to opt-out of interest based advertising they deliver. To opt-out of Google Analytics web tracking you can download Google Analytics Opt-out Browser Add-on.
Not Intended for Children Under 13
The Site is not intended for use by persons under the age of 18 and Accolade does not specifically market to children under 13.
660 West Germantown Pike, Suite 500
Plymouth Meeting, PA 19462
Attn: Richard Eskew, Chief Privacy Officer
CalOPPA requires that website operators disclose how the operator responds to Web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party Web sites or online services, if the operator engages in that collection.