If you are a member of Accolade services, please remember that Accolade is here to simplify healthcare and your health benefits for you and your family. We are here to help you understand your healthcare options, to facilitate your use of the healthcare system and to support you as you make your healthcare decisions. The content we provide you is for informational purposes only. Accolade does not provide medical advice, provide nursing care, diagnose or deliver treatment. Those are activities for you to undertake with your doctor or other appropriately trained and qualified health professional. IF YOU THINK YOU HAVE A MEDICAL EMERGENCY, YOU SHOULD CALL YOUR DOCTOR OR 911 IMMEDIATELY.
Accolade may provide, from time to time, various digital services to its customers and members, including the Accolade Portal (including the web service known as MyAccolade) and the Accolade Mobile App. Such digital services may have their own terms and conditions and privacy policies, and your use of such services is subject to any such additional terms and conditions and privacy policies. These digital services are just one more way you can connect with your Accolade Health Assistant® to support you and your family in your healthcare journey.
What Information Does Accolade Collect Through the Site?
Information You Choose to Provide
As further detailed below, we may also collect certain non-personally identifiable information about how you use the Site.
We do not collect and ask that you not provide us with any medical, health, financial or other sensitive personal information through the Site.
We may collect information from you when you are using the Site in a number of different ways; for example:
Information We Collect Automatically. We may now or in the future use tools, including third-party analytical software, to collect automatically certain data about the computer or other device you use to reach our Site such as: (i) device properties including, but not limited to, unique or other device identifiers; (ii) device operating system and firmware; (iii) IP address (i.e., a number that is automatically assigned to your device or computer used to access the Site, and allows us to identify your device or computer) and Internet service provider; (iv) mobile phone carrier; (v) geographical data such as country or region; and (vi) other similar data. Accordingly, when you visit our Site, some information may be automatically collected. Such information may also include Site access times, browser type and settings, device type, domain name, access times, duration of visit, referring URL, platform, new and repeat information, time stamp and language, and referring website addresses all of which may be logged automatically. We may also collect information about your usage and activity on our Sites.
This information may be collected via several technologies, including cookies, web beacons, clear GIFs and other means. All of this information belongs to us, and we use it to improve effectiveness, content, layout and/or operation of our Site. You can remove certain cookies by following the directions in your Internet browser’s “help” file. If you disable cookies, your ability to use areas of the Site may be limited.
How We Use Your Information?
We do, however, use the information we collect from you when you browse the Site in the following manner to:
If you use the Communication Tools (as defined above), then we may use your information in the additional following ways:
By using the Communication Tools, you are opting in to receive information from Accolade, including by email. You can opt out anytime as further described below.
Who Has Access to Your Information?
How Do We Protect Your Information?
We follow industry standard practices to protect and secure and maintain the integrity and availability of your information. The Site and our internal networks supporting the Site are scanned regularly for malware and other viruses. Notwithstanding the foregoing, you acknowledge that no security safeguards or method of transmission over the Internet are completely secure.
The Site is not intended to collect, maintain or transmit your information to the privacy and security standards used in healthcare or banking where sensitive medical, health, or financial information may be transmitted. The Site is not protected according to HIPPA/HITECH, PCI or other such standards. DO NOT USE THE SITE OR COMMUNICATION TOOLS TO SEND US SENSITIVE PERSONAL OR PROTECTED HEALTH INFORMATION (e.g., do not send us your health information, benefit or ID card #, health claims information, social security #, financial account #, passcodes, etc.). For this reason, Accolade does not secure the transmission of your information submitted through the Communication Tools (as defined above), including using the addresses and numbers provided in the “Get in Touch” section of the Site.
How Long Do We Keep Your Information?
We store your information for as long as we reasonably believe the information to be useful in carrying out the business purposes for which it was collected.
We want to be completely transparent about the cookies we use and to make their control as easy as possible for you. If you want to delete any cookies that are already on your computer, please refer to the file management software to locate the file or directory that stores cookies under the following file names. Other information on deleting or controlling cookies is available at www.allaboutcookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
What Are the Privacy Policies of Third-Party Websites to Which the Site Links?
Occasionally, at our discretion, we may link to third party sites or content on the Site. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about these third party sites. We urge you to review the privacy policies posted on these third-party websites at the time you first visit such sites.
Where Does Data Storage and Processing Occur?
The Site collects information and processes and stores that information in databases located in the United States. If you are visiting the Site from a country outside the United States, you should be aware that you may transfer personally identifiable information about yourself to the United States, and that the data protection laws of the United States may not be as comprehensive as those in your own country. By visiting the Site and submitting any personally identifiable information you consent to the transfer of such personally identifiable information to the United States.
Additional Terms for EU Visitors
Does the Site Use Other Third Party Tools, such as Google AdSense?
Yes, we have enabled Google AdSense on our site. is an advertising service provided by Google. Accolade uses the “Doubleclick” Cookie, which tracks use of www.accolade.com and user behavior concerning ads, products and the services we offer. You may decide to disable all the Doubleclick Cookies by clicking on: www.google.com/settings/ads/onweb/optout?hl=en.
Google’s advertising requirements can be summed up by Google’s Advertising Principles: https://support.google.com/adwordspolicy/answer/1316548?hl=en
Electronic Mail from Accolade
When you provide your email to Accolade by using the Communication Tools (as defined above), you are opting in to receive email from Accolade. In sending you any electronic mail, we will:
You can unsubscribe from promotional emails at any time by: (1) following the unsubscribe instructions in our emails; or (2) emailing us at firstname.lastname@example.org or email@example.com. You may update your email preferences from time to time. Please note that even if you unsubscribe from promotional email messages, we may still need to contact you with important transactional information related to your account and your use of the Service. For example, even if you have unsubscribed from our email messages, we will still send you emails confirming emails relating directly to an itinerary or travel profile created through the Service confirming registration.
Do Not Track
We encourage you to review the privacy policies of our third party advertisers and analytics service providers to learn about your choices about information they collect from you. In addition, the Network Advertising Initiative offers information about some of the Internet advertising companies we may use, including how to opt-out of interest based advertising they deliver. To opt-out of Google Analytics web tracking you can download Google Analytics Opt-out Browser Add-on.
For all the details, including how to turn on Do Not Track, visit www.donottrack.us.
Not Intended for Children Under 13
The Site is not intended for use by persons under the age of 18 and Accolade does not specifically market to children under 13.
660 West Germantown Pike, Suite 500
Plymouth Meeting, PA 19462
Attn: Chief Privacy Officer