Privacy Policies Related to Use of the Site
Accolade may provide, from time to time, various web and mobile services to its customers and clients. Such web and mobile services may have their own terms and conditions and privacy policies, and your use of such services is subject to any such additional terms and conditions and privacy policies. One such service is access to our “MyAccolade” secure website (www.myaccolade.com). MyAccolade is just one more way you can connect with your Accolade Health Assistant® to support you and your family in your healthcare journey to get to the right care at the right time.
We may collect information from you when you are using the Site in a number of different ways; for example:
When you visit our Site, some information may be automatically collected. For example, in addition to the above, your computer’s operating system, Internet Protocol (IP) address, device identifier (e.g., a number that is automatically assigned to your device or computer used to access the Site, and allows us to identify your device or computer), access times, browser type, device type, domain name, access times, duration of visit, referring URL, platform, new and repeat information, time stamp and language, and referring website addresses may be logged automatically. We may also collect information about your usage and activity on our Sites.
How we use your information?
We may use the information we collect from you when you browse the Site. In general, this information is used in the following manner:
If you use the Communication Tools (as defined above), then we may use your information in the additional following ways:
By using the Communication Tools, you are opting in to receive information from Accolade, including by email. You can opt out anytime as further described below.
How do we protect your information?
We follow industry standard practices to protect and secure and maintain the integrity and availability of your information. The Site and our internal networks supporting the Site are scanned regularly for malware and other viruses. Notwithstanding the foregoing, you acknowledge that no security safeguards or method of transmission over the Internet are completely secure.
The Site is not intended to be secure to the standards used in healthcare or banking where sensitive medical, health, or financial information may be transmitted. The Site is not protected according to HIPPA/HITECH, PCI or other such standards. DO NOT USE THE SITE OR COMMUNICATION TOOLS TO SEND US SENSITIVE PERSONAL OR PROTECTED HEALTH INFORMATION (e.g., do not send us your health information, benefit or ID card #, health claims information, social security #, financial account #, passcodes, etc.). For this reason, Accolade does not secure the transmission of your information submitted through the Communication Tools (as defined above), including using the addresses and numbers provided in the “Get in Touch” section of the Site.
If you want to delete any cookies that are already on your computer, please refer to the file management software to locate the file or directory that stores cookies under the following file names. Other information on deleting or controlling cookies is available at www.allaboutcookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
Occasionally, at our discretion, we may link to third party sites or content on the Site. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about these third party sites.
Google’s advertising requirements can be summed up by Google’s Advertising Principles:
We have enabled Google AdSense on our site. Google AdSense is an advertising service provided by Google. Accolade uses the “Doubleclick” Cookie, which tracks use of www.accolade.com and user behavior concerning ads, products and the services we offer. You may decide to disable all the Doubleclick Cookies by clicking on: www.google.com/settings/ads/onweb/optout?hl=en.
Electronic Mail from Accolade
When you provide your email to Accolade by using the Communication Tools (as defined above), you are opting in to receive email from Accolade. In sending you any electronic mail, we will:
You can unsubscribe from promotional emails at any time by: (1) following the unsubscribe instructions in our emails; or (2) emailing us at email@example.com or firstname.lastname@example.org. You may update your email preferences from time to time. Please note that even if you unsubscribe from promotional email messages, we may still need to contact you with important transactional information related to your account and your use of the Service. For example, even if you have unsubscribed from our email messages, we will still send you emails confirming emails relating directly to an itinerary or travel profile created through the Service confirming registration.
Do Not Track
We encourage you to review the privacy policies of our third party advertisers and analytics service providers to learn about your choices about information they collect from you. In addition, the Network Advertising Initiative offers information about some of the Internet advertising companies we may use, including how to opt-out of interest based advertising they deliver. To opt-out of Google Analytics web tracking you can download Google Analytics Opt-out Browser Add-on.
Not Intended for Children Under 13
The Site is not intended for use by persons under the age of 18 and Accolade does not specifically market to children under 13.
660 West Germantown Pike, Suite 500
Plymouth Meeting, PA 19462
Attn: Richard Eskew, Chief Privacy Officer
CalOPPA requires that website operators disclose how the operator responds to Web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party Web sites or online services, if the operator engages in that collection.