A solution that works for employers, plans and members

A solution to help people make better healthcare decisions.

Better population health, higher satisfaction and lower costs — Accolade offers a new way to help employers, health plans and health systems improve outcomes.

It starts with the Accolade Health Assistant – a personal advisor who helps the member navigate their health and benefits and make better healthcare decisions.

Supported by behavioral science, advanced technology, and deep clinical expertise and programs, the Accolade Health Assistant provides highly personalized support for any healthcare need.

A personalized healthcare experience powered by technology.

The Accolade technology platform brings together a wide range of personal health data to give Health Assistants a 360-degree view of each member. Combined with the Maya Intelligence Engine, the data provides a powerful decision support system used by Health Assistants to direct members to appropriate services and solutions.

Supported by a deep clinical model.

When needed, Health Assistants involve members of the Accolade clinical team — nurses, doctors, behavioral health specialists and pharmacists – to provide unbiased, evidence-based options to help members make the best decisions.

Health Assistants work with the clinical team to review health profiles, identify red flags and support members through a wide range of integrated clinical programs from Accolade – including case management, disease management, maternity programs and decision support.

Benefits teams benefit, too: Simplicity, visibility and control.

Administration is much simpler when all of your applications and solutions are in one place.

Our platform integrates price transparency tools, second opinion services, telemedicine, wellness applications and more – providing a single point of management for easier plan measurement, analysis and reporting.

Flexibility for our members to communicate the way they want.

Every person communicates differently. So our HIPAA-secure service is available whether they prefer phone, mobile app or online.

Proven results. This is what better healthcare looks like.

Better engagement

  • 85% of all families consuming healthcare
  • 90% of high cost claimants – 24 contacts/year
  • 2/3 of ongoing engagement is outbound

Better outcomes

  • 3% reduction in ER visits
  • 9% increase in Rx refills
  • 23% decrease in inpatient days

Better savings

  • 5-15% of claims cost
  • 2-10x greater use of existing programs and tools
  • 3:1 ROI

Better experience

  • 98% consumer satisfaction
  • 70 Net Promoter Score – 10x greater than industry average
  • 1,000s of people loving Accolade