The Accolade solution combines compassionate Health Assistants supported by deep clinical and behavioral sciences, and a breakthrough technology platform that drives healthcare costs down and satisfaction levels up. Accolade offers solutions for employers, health plans and health systems that meet the unique plan requirements and needs of you and your members.
The costly, complex and fragmented world of healthcare required a consumer-focused service that simplifies decision-making, lowers costs and makes people healthier and happier. Our engagement platform delivers a personalized, high-tech, high-touch healthcare experience unlike any other.
Personalized healthcare isn’t delivered solely via a personal Health Assistant. It’s powered by a platform that empowers everyone — our Health Assistants, benefits teams, and individuals and their families. And while technology is essential to achieving a truly better experience, it can’t stand alone. Our engagement platform combines a personalized care experience and robust technology platform unseen in healthcare.
With Accolade, consumers have one point of contact. A dedicated, on-demand personal Health Assistant to support all of their healthcare needs — whether it’s finding a specialist, interpreting a bill or figuring out which treatment option to pursue.
Unlike other companies that view calls as “transactions,” we regard them as the gateway to truly understanding individuals and support needs. When a question or health issue is addressed, our relationship is just getting started. We continue to provide claims, benefits and clinical support throughout every phase of care.
Even better, engagement occurs via multiple channels — phone, mobile device and online. This is how real engagement works. How we build trust. How we effectively influence decisions.
Supporting our Health Assistants is an experienced clinical team that provides additional medical expertise. They work together to continually review individual health profiles and information to identify potential health red flags.
Click here to learn more about our clinical approach.
Every person communicates differently. So our HIPAA-secure service is available whether they prefer phone, mobile app or online.
Some people prefer to speak with someone live. With just one call, members can talk to their personal Health Assistant.
With a mobile app available as a handy access point, a Health Assistant is always just one swipe away. From text messaging and appointment reminders, to claims assistance and ongoing ‘discussions’ with members, Accolade’s mobile app heightens the member experience and drives even greater levels of engagement.
Simple, convenient access makes it easy to engage while at work, home or on the go.
You’re managing multiple applications and solutions to help employees and plan members manage their health. We make it simple for everyone.
Accolade combines all plan solutions in one place — price transparency tools, second opinion services, telemedicine, wellness applications and more — all inside the Accolade platform and ready for our Health Assistants to recommend to employees and plan members.
Our unique combination of personal touch and technology increases use of all existing plan benefits, tools and programs. This drives up usage — and ROI — and maximizes your investment.
Benefits teams benefit, too. Our integrated platform provides one point of management, plus full reports and analytics that show use and impact, so that you can measure and refine your plan. And if it’s not working, we’ll help you fix it.
Accolade’s multiple reporting and analytics tools give benefits teams actionable insight to inform plan design changes, enable true population health management, and drive ongoing improvements and savings. You’ll get actionable intelligence to make more informed decisions and further boost results.
Our solution makes it easy to analyze medical trends, program usage, performance, and clinical and economic outcomes. And, benefits teams can more easily manage all the health programs and solutions from an easy-to-use reporting portal.