Clinical model

Accolade provides comprehensive and compassionate support to improve the health and well-being of employees and their families.

Clinical model

Accolade provides comprehensive and compassionate support to improve the health and well-being of employees and their families.

A team of experts for every member

Behind each Accolade member is a team of doctors, nurses, behavioral health clinicians, pharmacists, social workers, and clinical leaders working together to deliver personalized, evidence-based support.

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Integrated, accredited care management

The Accolade approach to population health is unique. With intelligent technology and a fully integrated set of clinical programs and services, we focus on the whole population, not just people with complex cases, and on the whole person, not just their conditions. Our clinical team improves health by understanding people’s needs and life context, earning their trust, and helping them get the best care.

Case management

Complex care management

Symptom care

Pharmacy support

Treatment decision support

Condition care

Maternity

Behavioral health

Physician engagement

Our clinical team partners with physicians to ensure members get the right care at every stage of health. With robust data profiles on each member, we manage communication among doctors to coordinate appointments, address contextual barriers, close gaps in care, improve adherence, and ensure care continuity.

Whole-population care

Most patients who are high cost today weren’t in that category yesterday and won’t be tomorrow. That’s why we engage the entire population early and often, proactively helping members before or just as they are considering seeking care. We provide coaching, planning, and guidance to influence decisions and help people get the right care at the right time — before they become high-risk, high-cost patients.

Whole-person care

Workplace pressures, financial challenges, behavioral health issues, and other life factors play a significant role in a person’s health and ability to get effective care. However, physicians take contextual issues into account less than 50% of the time.1 Accolade works to understand a person’s full life context and what matters to them, uncovering and addressing contextual factors and barriers to care.

Trusted guidance that improves healthcare and outcomes

Our data has shown that a more personalized approach to the health and benefits experience truly makes a difference across all aspects of healthcare.

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1 Saul J. Weiner, “Listening for What Matters: Lessons about Caring from Concealed Recordings of Medical Encounters,” September 13, 2016.