Government Solutions

Giving beneficiaries the proactive, efficient and personalized healthcare support they deserve while complying with the most stringent U.S. government security requirements.

One place to go for personalized healthcare support

It’s never been more challenging for your beneficiaries to find and access the care they need to live their healthiest lives — physically, emotionally, and financially.

Accolade gives them a single place to go for healthcare and benefits support — whether they or a loved one is experiencing symptoms, searching for providers after a move, needing help understanding their benefits, or deciphering a bill or a claim. You name it — our frontline care teams are there to listen, support, and help guide your beneficiaries and families to better healthcare decisions at every step of their journey.


How we help

Trusted, whole-person support

Our frontline care teams — Accolade Health Assistants, nurses, behavioral health clinicians, pharmacists and other clinical specialists — build trust with the individuals and families they support by getting to know who they are and what matters to them. We uncover physical and mental health needs, educate beneficiaries about treatment options, and help guide them to the best resources and doctors.

Backed by advanced technology, our teams engage people early, before care decisions are made. An empathetic, whole-person approach allows us to influence behavior, improve health outcomes and control healthcare costs.


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The Accolade experience


The best care for every need

Using data-driven insights, Accolade nurses help guide beneficiaries to the best matched providers for their needs based on clinical experience, outcomes and cost efficiency. It’s the first step to helping beneficiaries get the quality care they deserve.

In today’s mobile world, having an advocate who’s familiar with a beneficiary’s needs — and can provide continuity of care throughout their healthcare journey — is instrumental to better health.


Improved care compliance

Accolade nurses work with beneficiaries to assess their physical, emotional and mental health needs and educate them on options. Our nurses schedule provider appointments, prepare beneficiaries for visits, help them use benefits programs, and provide ongoing clinical support to improve confidence and care compliance.


Better health outcomes

By engaging people early, listening, educating and providing personalized support at every step, Accolade nurses build trusted relationships with beneficiaries. This trust allows our teams to better influence healthcare decisions and help improve outcomes.


Reduced healthcare waste and costs

Accolade helps beneficiaries utilize the health benefits that can help them most, find the best providers for their needs and access the best care at the right time. We reduce key sources of healthcare waste and escalating costs, including poor care coordination and the use of low-value care.

Solutions that meet government requirements

Our government solutions have been built to mirror our existing commercial offerings yet customized to meet all federal regulations and industry needs.

The Accolade platform has been designed to host sensitive data and address the most stringent U.S. government security and compliance requirements. Our platform complies with the FedRAMP High baseline; the DOJ’s Criminal Justice Information Systems (CJIS) Security Policy; U.S. International Traffic in Arms Regulations (ITAR); Export Administration Regulations (EAR); Department of Defense (DoD) Cloud Computing Security Requirements Guide (SRG) for Impact Levels 2, 4 and 5; FIPS 140-2; IRS-1075; and other compliance regimes.

Evidence-based clinical guidance for your beneficiaries

Accolade provides comprehensive and compassionate support to improve the health and well-being of employees and their families.

Case management

Complex care management

Symptom care

Pharmacy support

Treatment decision support

Condition care


Behavioral health

Contact us today to learn more about how Accolade can support your needs.

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