Giving beneficiaries the proactive, efficient and personalized healthcare support they deserve while complying with the most stringent U.S. government security requirements.
It’s never been more challenging for your beneficiaries to find and access the care they need to live their healthiest lives — physically, emotionally, and financially.
Accolade gives them a single place to go for healthcare and benefits support — whether they or a loved one is experiencing symptoms, searching for providers after a move, needing help understanding their benefits, or deciphering a bill or a claim. You name it — our frontline care teams are there to listen, support, and help guide your beneficiaries and families to better healthcare decisions at every step of their journey.
Trusted, whole-person support
Our frontline care teams — Accolade Health Assistants, nurses, behavioral health clinicians, pharmacists and other clinical specialists — build trust with the individuals and families they support by getting to know who they are and what matters to them. We uncover physical and mental health needs, educate beneficiaries about treatment options, and help guide them to the best resources and doctors.
Backed by advanced technology, our teams engage people early, before care decisions are made. An empathetic, whole-person approach allows us to influence behavior, improve health outcomes and control healthcare costs.
Using data-driven insights, Accolade nurses help guide beneficiaries to the best matched providers for their needs based on clinical experience, outcomes and cost efficiency. It’s the first step to helping beneficiaries get the quality care they deserve.
In today’s mobile world, having an advocate who’s familiar with a beneficiary’s needs — and can provide continuity of care throughout their healthcare journey — is instrumental to better health.
Accolade nurses work with beneficiaries to assess their physical, emotional and mental health needs and educate them on options. Our nurses schedule provider appointments, prepare beneficiaries for visits, help them use benefits programs, and provide ongoing clinical support to improve confidence and care compliance.
By engaging people early, listening, educating and providing personalized support at every step, Accolade nurses build trusted relationships with beneficiaries. This trust allows our teams to better influence healthcare decisions and help improve outcomes.
Accolade helps beneficiaries utilize the health benefits that can help them most, find the best providers for their needs and access the best care at the right time. We reduce key sources of healthcare waste and escalating costs, including poor care coordination and the use of low-value care.
The Accolade platform has been designed to host sensitive data and address the most stringent U.S. government security and compliance requirements. Our platform complies with the FedRAMP High baseline; the DOJ’s Criminal Justice Information Systems (CJIS) Security Policy; U.S. International Traffic in Arms Regulations (ITAR); Export Administration Regulations (EAR); Department of Defense (DoD) Cloud Computing Security Requirements Guide (SRG) for Impact Levels 2, 4 and 5; FIPS 140-2; IRS-1075; and other compliance regimes.
Accolade provides comprehensive and compassionate support to improve the health and well-being of employees and their families.
Accolade has earned accreditation from the National Committee for Quality Assurance (NCQA) for Complex Case Management, Maternity Case Management, Neonatal Intensive Care Unit Case Management, and Oncology Case Management services — demonstrating that these programs are dedicated to care coordination, patient-centeredness and the improvement of quality of care.
Accolade gets in front of the healthcare decisions of people with complex conditions. Backed by intelligent technology, we identify people who need support before their conditions reach advanced stages. Accolade helps beneficiaries prepare for inpatient stays and adhere with post-discharge treatment plans to avoid unnecessary extended hospital stays and readmissions.
Accolade helps beneficiaries who are experiencing health symptoms get to the right care. Our nurses educate beneficiaries about their benefits and care options, assist them in determining when emergency care is needed, and support them in finding high-quality providers and preparing for visits, following up as appropriate.
Accolade supports beneficiaries with all of their medications, with a focus on medication adherence. Our nurses work with beneficiaries to ensure they understand their medications, how to take them and the importance of taking them as prescribed.
Accolade identifies beneficiaries who are making treatment decisions and helps them partner with providers to make the best healthcare decisions. Our nurses provide evidence-based medical information and help beneficiaries assess the pros and cons of any specific treatment in the context of their lives and values.
Accolade supports beneficiaries with any chronic condition — including obesity, diabetes, cardiovascular issues, and cancer — through a holistic approach that addresses each person’s whole life context, not just their physical condition. A nurse works closely with the beneficiaries and their doctor to develop collaborative care plans, coordinate care and ensure the individual’s needs are met.
Once enrolled in our maternity management program, beneficiary — regardless of risk level — receive comprehensive support before and during pregnancy, as well as after delivery. Accolade improves pregnancy outcomes, decreases NICU admissions and reduces costs associated with complications.
As part of an integrated, whole-person approach to care, Accolade supports people’s behavioral health needs in every clinical program. Our Behavioral Health team supports beneficiaries with one or more behavioral health conditions, including depression, anxiety, substance abuse and psychiatric illness. We are effective in addressing the behavioral health needs that often significantly increase medical costs.