About 13% of mothers receive inadequate prenatal care. [1] This significantly raises the risk of maternal mortality, neonatal death, low-birth weight, and health complications. Accolade is committed to providing quality physicians and ensuring healthy outcomes. That’s why, when a member who was due in 10 weeks—and hadn’t seen her physician in three months—reached out to us, we leapt into action.

We helped her schedule a next-day OB appointment and eventually switch to midwifery care. With trust built, the member reached out again when she tested positive for COVID and had to be admitted to the hospital. Our team was able to offer guidance as the member coped with her emergency c-section, COVID recovery, baby’s NICU stay, and postpartum care.

“This is what we do here; facilitating an open and caring environment for the members to be empowered to take charge of their own healthcare,” said Tara Bogan, Accolade registered nurse.

Watch the video to hear the full story.

[1] https://www.cdc.gov/nchs/data/nvsr/nvsr72/nvsr72-04.pdf