Discharge from a hospital stay is a critical point in healthcare that Accolade routinely helps members navigate. From scheduling follow-up appointments to starting new medications to finding durable equipment, there are many elements of the hand-off from the hospital care team that can prove confusing or daunting for patients. Language barriers can further complicate post-discharge recovery, widening gaps in recovery care that lead to preventable hospital readmissions.

Accolade addresses these challenges by offering bilingual support to our members and their families, ensuring nothing gets lost in translation. Just ask our nurse, Sara Ludwig, who has firsthand experience of how our bilingual support can make all the difference. "The joy and purpose of my job come from ensuring people get what they need," says Sara. And that's exactly what Accolade is all about – ensuring our members get the care and support they deserve.

Watch the video to hear the full story from Sara.