Accolade Care: virtual primary and mental health care

Accolade Care gives members easy access to top doctors and licensed therapists.

Getting quality care shouldn't be so hard

Lack of access increases costs and impacts outcomes

1 in 3 adults lack a primary care physician. ^[1]
When people have trouble getting a doctor’s appointment, they’re more likely to avoid seeking care altogether or use high-cost urgent care or specialists.

Primary care

Members get personalized, comprehensive care from board-certified primary care physicians. This includes a full range of primary care services, including preventive, urgent and chronic care, that mirror the services available in traditional in-person settings.

Preventive care

Accolade Care helps members stay on top of preventive care and screenings to reduce disease risk, lower long-term healthcare costs, and ensure they’re living their healthiest lives.

Chronic condition management

Our doctors use proven methods to create highly personalized care plans for members who have chronic conditions, such as diabetes, asthma, high blood pressure, heart disease, and more. Providers also can order labs and bloodwork as appropriate.

Urgent care

Accolade doctors are ready to help with urgent care needs like colds, flu, UTIs, back pain, and sinus infections. Members can book appointments in as little as 15 minutes, and have a prescription sent to a local pharmacy.

Mental health care

Members can connect to licensed therapists when they need support, aren’t feeling like themselves, or are experiencing depression, anxiety, sleep disorder, or something more complex.

Primary care

Preventive care

Accolade Care helps members stay on top of preventive care and screenings to reduce disease risk, lower long-term healthcare costs, and ensure they’re living their healthiest lives.

Chronic condition management

Urgent care

Mental health care

Members can connect to licensed therapists when they need support, aren’t feeling like themselves, or are experiencing depression, anxiety, sleep disorder, or something more complex.

Exceptional teams provide convenient care

Top doctors

All Accolade physicians hold primary care board certifications. These providers have an average of 15 years of experience and address a range of conditions, including those often referred for specialty care. Many of our doctors have additional training and specialization in pediatrics, obesity, cardiology, orthopedics, and occupational medicine.

Ongoing support

Members can feel confident knowing Accolade’s Care Team is available to provide support and answer any question they may have — before, during, and after an appointment. Our Care Team supports members with scheduling follow-ups, understanding their care plan, finding specialists, getting labs or imaging, managing prescriptions, and more.

Our team of nurses and health coaches guides members through every step, answering questions by phone, email, or secure messaging.

Members get healthcare that’s simple

Quality care

51% of PCP visits are from members who have used Accolade Care previously*
~80% of members who have a PCP or therapy appointment also get mental health screenings**
91% of members referred by Accolade’s care team completed their virtual care visit**

Convenient

Members can choose their provider and schedule same-day appointments*

Phone or computer access from the comfort and privacy of home

~50% of members Accolade for ongoing chronic care**

Affordable

Our collaborative mental health care model integrates physical and mental health. This gives your people a complete, supportive experience when they need it most.

Quality care

51% of PCP visits are from members who have used Accolade Care previously*
~80% of members who have a PCP or therapy appointment also get mental health screenings**
91% of members referred by Accolade’s care team completed their virtual care visit**

Convenient

Members can choose their provider and schedule same-day appointments*

Phone or computer access from the comfort and privacy of home

~50% of members Accolade for ongoing chronic care**

Affordable

Our collaborative mental health care model integrates physical and mental health. This gives your people a complete, supportive experience when they need it most.

Quality care Convenient Affordable

Quality care

51% of PCP visits are from members who have used Accolade Care previously*
~80% of members who have a PCP or therapy appointment also get mental health screenings**
91% of members referred by Accolade’s care team completed their virtual care visit**

Convenient

Members can choose their provider and schedule same-day appointments*

Phone or computer access from the comfort and privacy of home

~50% of members Accolade for ongoing chronic care**

Affordable

Our collaborative mental health care model integrates physical and mental health. This gives your people a complete, supportive experience when they need it most.

Step 1

Select a doctor or therapist.

schedule time to schedule telehealth appointment

Step 2

Choose a time that fits.

Step 3

Have a virtual visit by phone or computer.

Step 4

Accolade Care: virtual primary and mental health care

Getting quality care shouldn't be so hard

Lack of access increases costs and impacts outcomes

Accolade Care members get comprehensive, coordinated care

Primary care

Preventive care

Chronic condition management

Urgent care

Mental health care

Primary care

Preventive care

Chronic condition management

Urgent care

Mental health care

Exceptional teams provide convenient care

Top doctors

Ongoing support

Members get healthcare that’s simple

Quality care

Convenient

Affordable

Quality care

Convenient

Affordable

Quality care

Convenient

Affordable

How it works for members

Select a doctor or therapist.

Choose a time that fits.

Have a virtual visit by phone or computer.

If needed, get an order for tests, imaging, and vaccinations or a referral to a specialist.

Ready to get started with Accolade Care?