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Retailer elevates its benefits experience with personalized advocacy

Accolade helps members navigate the healthcare system and make smart decisions about providers and services.

Retailer elevates its benefits experience with personalized advocacy

In this resource

With more than 5,600 employees across nine states in the Northeast, retailer Ocean State Job Lot (OSJL) was looking for a way to help team members and their families better understand and engage with their benefits while also controlling rising healthcare costs. 

Accolade provided personalized healthcare advocacy services that helped the OSJL team improve engagement, drive member satisfaction to record rates, and more. Download Accolade's latest case study for more details on the impact this partnership has had for OSJL team members, and for the company as a whole. 

First year success after implementing Accolade services included:

  • 49% of total engagement among OSJL team members

  • 21% Clinical engagement with nurses

  • 93% engagement with high-cost families

  • 97% member satisfaction

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