Dave Swift - Operations

Transformational work over the past few years has readied Accolade to support exponential growth.

  • To provide best-in-class service, our rigorous talent strategy is focused on hiring people with outstanding interpersonal skills, critical thinking, empathy and passion for helping others.
  • Our ability to scale as we bring on new clients is amplified by having bi-coastal health operation centers which allow us to develop a larger talent pipeline, add staff quickly and efficiently, and broaden our service hours.
  • We are serving over 1M members with a 98.7% NPS rating and NPS score of 70 which is an indication of our scalable support and infrastructure.
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