Dave Swift - Operations
Transformational work over the past few years has readied Accolade to support exponential growth.
- To provide best-in-class service, our rigorous talent strategy is focused on hiring people with outstanding interpersonal skills, critical thinking, empathy and passion for helping others.
- Our ability to scale as we bring on new clients is amplified by having bi-coastal health operation centers which allow us to develop a larger talent pipeline, add staff quickly and efficiently, and broaden our service hours.
- We are serving over 1M members with a 98.7% NPS rating and NPS score of 70 which is an indication of our scalable support and infrastructure.