Focusing on employees can bring more value in virtual care

Lowe’s success story with Accolade and Teladoc Health

Employers are increasingly adopting virtual care and personalized advocacy solutions to deliver better, more affordable healthcare to their employees, but they face challenges promoting the new benefits.

This isn't surprising — HR teams often struggle with utilization of all the programs and benefits they invest in. Employees and their family members have a hard time remembering which benefits are even available to them during a time of need. In fact, 43 percent of employees admit to never using the healthcare tools available through their employer.

That's why Accolade and Teladoc Health partner to help their mutual customers build benefits awareness and increase the use of quality, cost-effective healthcare. One such customer, Lowe's Home Improvement, has offered both high-touch, high-tech services since 2015, driving a better member experience and significant business outcomes, such as increased associate satisfaction.