Christina Espina

This real client story shows how Accolade helped a new mother understand her son’s health concerns, simplify insurance issues and find the specialist he needed.

A new baby brings indescribable joy (and uncertainty) for first-time moms, who are suddenly dealing with a whole range of emotions and responsibilities that no one is ever really quite prepared for.

Christina was like most new mothers — excited, hopeful, anxious — and looked to her son's pediatrician for answers when Lucas didn't seem to be developing properly. But when her concerns remained unaddressed, Christina turned to her Accolade Health Assistant, Kamilah, to help her better communicate with the physician, find a specialist and navigate through some complex insurance issues.