Behind the Digital Curtain

It takes people and technology to fulfill the promise of consumer-centric healthcare

Innovative disruption is reshaping the U.S. healthcare landscape. About $16 billion has been spent on digital health technology in recent years, but this massive investment still hasn't significantly improved the consumer experience in healthcare.

Because people are driven by emotion over reason when they make decisions about their health, there's a unique complexity in healthcare that isn't present in retail, banking and other sectors of the economy.

Umair Khan, vice president of solutions marketing, and Phong Nyuyen, executive vice president of product management, weigh in on how HR leaders can address this challenge by implementing an approach that combines modern technology with compassionate human expertise.