05/23
4 top takeaways from the 2023 State of Workforce Mental Health Report
New report sheds light on employers' and employees’ experiences and attitudes related to mental health in today’s world of work.
Learn MoreThank you
A representative will be in touch to schedule a personalized demo.
Webinar: The future of virtual primary and mental health care
At Accolade, we believe everyone deserves access to excellent primary and mental health care. That's why we've launched Accolade Care. Accolade Care enables a comprehensive view of a member before and after virtual care consultations, treatments and other interactions, such as clinical claims, administrative data or activity-based data.
To learn more about Accolade Care and all it offers, watch our on-demand webinar.
Find us on social media
Read more about us
05/10
Brief moments of mindfulness may enhance mental health
Discover the advantages of meditation and learn how it can become a significant piece of your mental health puzzle.
Learn More
04/25
Four ways employers can reduce healthcare costs and accelerate equity
Discover how employers can reduce healthcare costs and accelerate equity with these four tips from our Trusted Partner, Brightside.
Learn Moredummy cta divider
The Heart of Accolade
We aspire to build the first nationwide customer obsessed healthcare delivery company in the United States.
Vision & Objective
VISION
Every person living their healthiest life is our vision.
OBJECTIVE
Making healthcare work – perfectly – for our members is our objective.
Measuring our focus and success
Member Experience
Are we delivering an extraordinary experience to the members that we serve?
Owner: Ryan McQuaid.
Customer Experience
Do our customers love our services as much as the members that we serve?
Owner: Jen Hanson
Main focus:
Employee Experience
Are we creating an empowering environment for our teams to deliver the service that we know is magical?
Value Delivery
If we do those things, we have an opportunity for our clinicians to engage and deliver value.
Owner: Shantanu Nundy
Plan to Profitability
That leads to a company that can sustain, and do the work on a long-term basis because it’s profitable.
Member Experience
Member NPS
FY24 Start
Virtual Primary Care: 85 NPS
Expert Medical Opinion: 89 NPS
Advocacy: 65 NPS
FY24 End
Virtual Primary Care: 90 NPS
Expert Medical Opinion: 90 NPS
Advocacy: 70 NPS
Customer Experience
Customer NPS
FY24 Start
Establish baseline
FY24 End
Customer Net Promoter Score of 50+ with 50% of unique customers measured
Employee Experience
Employee NPS
FY24 Start
Establish baseline in April Vitals Survey (April 26 – May 3)
FY24 End
Increase Employee NPS by 10 points
Value Delivery
Clinical value delivered
FY24 Start
Define measure
FY24 End
Baseline established + 2 quarters of improvement
Plan to Profitability
Revenue per employee
FY24 Start
Revenue per employee $155k
FY34 End
Revenue per employee greater than $185k
Want to know more?
Leave your feedback here!