November 17 2021
Accolade expands world class executive leadership team with marketing and customer success experts
Accolade welcomes chief marketing officer Carolina Lobo and chief customer officer Eve Stacey to the Personalized Healthcare company’s C-suite.
SEATTLE, November 17, 2021 – Accolade, Inc. (Nasdaq: ACCD), the company that provides millions of people and their families with exceptional healthcare, announced today the expansion of its executive leadership team.
Accolade is pleased to welcome chief marketing officer Carolina Lobo and chief customer officer Eve Stacey to oversee marketing and customer success efforts respectively, two high-growth areas for the company.
“We are focused on creating a new kind of Personalized Healthcare company rooted in value-based care and doing the right thing for people every time,” said Rajeev Singh, Accolade CEO. “To build that company, we must continue to foster an incredible workplace culture and recruit brilliant people with diverse perspectives. I am thrilled to welcome Carolina and Eve to Accolade’s executive leadership team.”
Carolina Lobo, chief marketing officer
Lobo joins Accolade as chief marketing officer and brings a wealth of proven experience in humanizing B2B and B2C brands to her role. She and her team will lead Accolade’s trailblazing path into the category of Personalized Healthcare and set the strategy for brand engagement, demand generation and creative development and effectiveness across the company for all its market segments.
“Accolade is one-of-a-kind in a crowded industry,” Lobo said. “Our brand is a promise to customers and members that they are seen and respected in their healthcare journey.
I am thrilled to join a team whose purpose is to meaningfully improve and move past the cynicism of healthcare to one that reliably delivers a symmetry of value and outcomes.”
Before joining Accolade, Lobo was the chief people and brand officer at Interim HealthCare where she developed and led the organization’s market-facing and employer brand strategies. Lobo has held a variety of marketing leadership roles with major brands, including T. Rowe Price (or Aramark), Listerine and Cigna. She holds an MBA from Kellogg/Northwestern University and a B.B.A. from Loyola University.
Eve Stacey, chief customer officer
As Accolade’s first chief customer officer, Stacey will partner across the organization to create a cohesive experience for Accolade’s 400 customers. Stacey will oversee Accolade’s customer success team, which has expanded to align with the company’s growth. Leveraging her significant integration experience, she will also be responsible for leading improvements in Accolade’s organizational processes to deliver the best experience for customers.
"Accolade represents the future of healthcare,” Stacey said. “We know it is long past time to improve the employee healthcare experience. Accolade is leading the way by creating the opportunity for companies to make meaningful changes in benefits and healthcare delivery that improve outcomes for everyone.”
Prior to Accolade, Stacey led marketing, strategy, and operations for Microsoft’s U.S. commercial channel as the vice president of go-to-market for the U.S. partner group. Stacey has served in operations leadership roles for Benevity and Concur. As president and chief operating officer of Benevity she saw the quantitative impact of giving, volunteering and DEI programs on recruitment, engagement, and retention, in serving buyers globally. Stacey holds an MBA from Harvard and a B.A. from Dartmouth College.
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven, and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.
Megan Torres, Corporate Marketing