PLYMOUTH MEETING, Pa. – November 2, 2015 – Accolade, the leading technology-enabled consumer healthcare engagement services company for large employers, payers and provider organizations, today announced that Rajeev Singh has joined the company as chief executive officer and member of the company’s Board of Directors. Singh was most recently co-founder, president and chief operating officer of Seattle-based Software-as-a-Service (SaaS) travel and expense management firm Concur, the eighth-largest SaaS company in the world. Singh assumes the role from Tom Spann, who will continue to play a key role at Accolade as vice chairman of the board and chief operating officer.
“As we enter an exciting new chapter of growth, there’s no better person to lead our company than Raj,” said Tom Spann, Accolade’s co-founder. “He is a great cultural and strategic fit, and brings proven executive experience building and leading one of the world’s most successful SaaS companies. Raj and his team have deep experience in consumer design, technology, data science and serving large organizations. He instantly understood our mission and the critical work that our Accolade Health Assistants do every day to deliver a great consumer experience. His background, and credibility with current and future investors, will help us grow and deliver even greater value to healthcare consumers and payers.”
Singh co-founded Concur, the global leader in travel and expense management, in 1993. His early years in the company were focused in the product management and development organizations. In the 20 years that followed, he worked in nearly every role in the business – culminating in his final role as president, chief operating officer and board director for the last nine years of his tenure. During that timeframe, the company grew from $60mm to over $800mm in revenues before eventually being acquired by SAP AG (NYSE:SAP) for $8.3 billion in 2014.
Also joining Accolade are Michael Hilton and Rob Cavanaugh. Hilton, also a Concur co-founder, will join as Chief Product Officer and oversee all product development efforts. Rob Cavanaugh, also a long-time Concur executive, has been named President of Field Operations, and will lead the company’s efforts in building out a world-class go-to-market organization. As part of these new executives joining the company, Accolade will open a new office in Seattle, which will serve as a dual headquarters location along with existing headquarters outside Philadelphia.
“Accolade has transformed the healthcare experience for consumers, employers and health plans – driving world-class engagement and satisfaction levels for consumers while cutting costs for payers,” said Singh. “The people at Accolade have succeeded in building the industry’s best high-touch consumer engagement model with a unique culture that puts clients first. We have the opportunity to couple this with world-class product and data science initiatives to deliver a service that reaches more people and improves more lives.”
Michael Cline, founding managing partner of Accretive and co-founder and chairman of Accolade, said, “The Board and I are very excited to have Raj and his team join Accolade. Tom Spann and his team have reinvented consumer engagement with large populations to drive over 10 percent reductions in healthcare utilization and improved healthcare outcomes while achieving a Net Promoter Score of 70+ with consumers. It’s clear that there’s an extraordinary opportunity to invest in data science, influence science and technology to accelerate these results and increase value for all constituents. Combining the intellectual property, operations excellence and culture Tom and his team have built with the world-class experience and competencies of Raj and his team will dramatically advance Accolade’s ability to innovate and improve health care for large populations.”
Accolade is the leading technology-enabled consumer healthcare engagement services company for large employers, payers and provider organizations. We help consumers navigate the complex world of healthcare and benefits, find the right providers and get the right care the first time. Our single, unified solution is delivered through a powerful combination of Accolade Health Assistants® and advanced technology. By addressing some of the biggest problems facing healthcare – low engagement, lack of trust, and consumer knowledge gaps and errors – we’re able to consistently save our customers an average of 5-15 percent per year while delighting the people we serve. Accolade has been recognized as one of the nation’s 25 most promising companies by Forbes magazine, the fastest-growing private healthcare company by Inc. 500 and a Top Workplace in Philadelphia for five consecutive years. For more information, visit www.accolade.com.