Find the right care when and where you need it

Find the right care when and where you need it

Not all care facilities are created equal. Know the difference.

Your Accolade Health Assistant® can help you understand the difference in care facilities, what’s covered and what you can expect to pay before you go. Know your options ahead of time so whether it’s the sniffles or something more severe, you’ll know you’re making the best decision for your health—and for your wallet.

Best of all, Accolade is available at no additional cost as part of your existing health benefits.

Call us today at 888-560-0902

Get to Know Your Care Facility Options

Doctor on Demand (Telemedicine): For common health conditions, you can instantly connect to a board-certified physician 24/7 via smartphone, tablet, or computer.

Retail clinic: For minor illnesses and preventative care, like vaccines, these are typically staffed by certified nurse practitioners or physician assistants and can be found in local retail stores, pharmacies, or supermarkets.

Urgent care: For non-serious/life-threatening illnesses and injuries, urgent care centers are usually open nights and weekends—no appointment needed!

ER: For serious health situations, visit an emergency room. When a serious or life-threatening illness or injury is suspected, always dial 911.


'Accolade helped my family and I by giving us info about Doctor on Demand... my personal nurse was even there to make sure things went smoothly. My husband was feeling really sick and we didn't want to pay a crazy emergency room bill so the assistance with Doctor on Demand worked out really great for our family’s needs.'

— Jennifer Prince, Comcast employee



One place for all things healthcare

Your Accolade Health Assistant is a trusted, confidential point of contact backed by a team of registered nurses and benefits specialists—all working together to get you the care you need.

The right care at the right time

Sometimes you need medical attention or advice outside of the 9 to 5 window. Your Accolade Health Assistant can get you up to speed on your facility options, the differences in coverage, and the costs involved.



Your questions answered

Do you have urgent care questions or need more clarity about your doctor’s instructions? Your Accolade Health Assistant can connect you with a Registered Nurse.

Three quick and easy ways to reach your Accolade Health Assistant


Download Accolade Mobile

Accolade Mobile provides all the benefits of your Health Assistant on your mobile phone. You can send secure messages, upload images, click-to-call, store your insurance cards and more.


Call Accolade whenever you need healthcare help

Need answers to your healthcare questions? Connect to your Health Assistant by calling 888-560-0902 Mon-Fri, 8AM – 10PM ET.

(Registered NUrses are also available after hours 24/7)


Visit us online at

Reach your dedicated Accolade Health Assistant online by logging into your account at Once there you can send secure messages, access benefit tools, check available resources and more.