At the heart of Accolade is a team of Health Assistants, Registered Nurses and Clinical Experts with the right blend of educational, professional and life experience to provide a unique and highly personalized service. The talents of our people run deep, with interpersonal communications skills, critical thinking capabilities, natural empathy, and a passion for helping others. We look for smart, compassionate people from a range of industries — including health systems, health plans, social work, customer service and education.
Make a difference. Every. Single. Day.
Being an Accolade Health Assistant® is a career unlike any other. When members call us for the first time, they have the comfort of reaching a single point of contact — an ally who will stay by their side throughout their healthcare journey. You’ll help them get the right care. You’ll be their “person.”
Focused and Personalized Onboarding
We train our Accolade Health Assistants to take the time to get to know each individual and their life context. In this way, we can help members not only make better decisions but also have more valuable interactions with their providers.
The Talent Explains it Best
Watch to get a better understanding of what this team does.
Why it Matters
“Every time I call Accolade – I get my issue resolved and my expectations are not only met but exceeded!“
“The Accolade agents are extremely client focused and helpful, and take immediate action on request. Very pleased with the help they’ve provided my family!”
“Every time I call I am greeted by a friendly voice and everyone I encounter goes out of their way to help me solve my issue or answer my question! I really appreciate having people on my side when I have a problem or question.”
We find joy and purpose in serving others.
We're boldly and relentlessly reinventing healthcare.
We're strong individually and together we're powerful
We roll up our sleeves and get stuff done.
Hear from our employees
Lead Health Assistant
My goal is to provide the best care possible – making sure members are aware of the most cost effective options that exist.
Clinical Learning Specialist
We have a culture of learning here at Accolade that starts even before you walk through the door and continues as you excel in your development. My focus is to make sure you are constantly growing while also feeling equipped with the tools to do your best.