executive vice president, chief human resource officer
"One of the most difficult moments in a person's life is when they are confronted with a significant healthcare need. I am inspired by our employees’ ability to assist that person, in that moment, with empathy and care. Our people and culture team is here to support our employees so that they can be there in that time of need."
As chief human resource officer, executive vice president of people and culture, Jennifer Hanson oversees Accolade’s employee experience, employee engagement, diversity and inclusion, learning and development, internal communications, and facilities. Hanson leads a robust team focused on identifying and hiring exceptional talent in a high-growth environment and is focused on innovative strategies for both recruiting and retaining talent. Prior to Accolade, Hanson led Fidelity Medicare Services, an early-stage in-house start-up helping individuals select the right Medicare Coverage. Prior to that, she was Head of Associate Experience and Benefits where she was responsible for employee culture and engagement as well as overall strategy, development, and oversight of benefits for Fidelity’s more than 40,000 employees and over $1B annual spend. She championed the development of Fidelity’s Step Ahead Student Loan Program, offering a first of its kind reimbursement for employees’ student debt. She also partnered with innovative start-ups to bring services including retirement coaching and healthcare navigation to Fidelity employees. Hanson has more than 20 years of experience in the healthcare and employee benefits arena, having worked at John Hancock, Unicare (a division of WellPoint), and Tufts Health Plan. She also served on the Board of the National Business Group on Health (2014-2018), co-chaired the Business Group on Health’s Health Innovation Forum (2016-2021), and is a founding member of the Employer Health Innovation Roundtable. Hanson received her Bachelor of Arts from the University of Maine, with high distinction, and a Doctor of Jurisprudence from Northeastern University School of Law.