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Accolade Health Assistant Center

HealthAssistant Center

At the heart of Accolade is a team of Health Assistants, Registered Nurses and Clinical Experts with the right blend of educational, professional and life experience to provide a unique and highly personalized service. The talents of our people run deep, with interpersonal communications skills, critical thinking capabilities, natural empathy, and a passion for helping others. We look for smart, compassionate people from a range of industries — including health systems, health plans, social work, customer service and education.

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Make a difference. Every. Single. Day.

Being an Accolade Health Assistant® is a career unlike any other. When members call us for the first time, they have the comfort of reaching a single point of contact — an ally who will stay by their side throughout their healthcare journey. You’ll help them get the right care. You’ll be their “person.”

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Focused and Personalized Onboarding

We train our Accolade Health Assistants to take the time to get to know each individual and their life context. In this way, we can help members not only make better decisions but also have more valuable interactions with their providers.

Why it Matters

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Accolade Member

“Every time I call Accolade – I get my issue resolved and my expectations are not only met but exceeded!“

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Accolade Member

“The Accolade agents are extremely client focused and helpful, and take immediate action on request. Very pleased with the help they’ve provided my family!”

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Accolade Member

“Every time I call I am greeted by a friendly voice and everyone I encounter goes out of their way to help me solve my issue or answer my question! I really appreciate having people on my side when I have a problem or question.”

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Empathy

We find joy and purpose in serving others.

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Innovation

We're boldly and relentlessly reinventing healthcare.

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Teamwork

We're strong individually and together we're powerful

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Commitment

We roll up our sleeves and get stuff done.

Hear from our employees

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Valerie

Lead Health Assistant

My goal is to provide the best care possible – making sure members are aware of the most cost effective options that exist.

Matt

Clinical Learning Specialist

We have a culture of learning here at Accolade that starts even before you walk through the door and continues as you excel in your development. My focus is to make sure you are constantly growing while also feeling equipped with the tools to do your best.

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