November 26, 2018

Healthcare Events Wrap: Four Key Takeaways

By Nicole Nelson

Ivor Horn, MD, MPH, Accolade Chief Medical Officer

Last month, I joined thought leaders in healthcare at HIMSS WA, Rock Health Summit and the Milken Institute's Future of Health Summit to discuss the challenges and opportunities in front of all of us. Thank you to my fellow panelists for engaging in thought-provoking discussions and asking important questions to help drive the industry forward.

Here are a few of my takeaways from the events:

  • "There are 2 key factors in improving patients' experiences in the healthcare system: 1) trust and 2) efficacy" - Dr. Ivor Horn, Accolade Chief MedicalOfficer Healthcare is a team sport. The idea of a healthcare “team” was a consistent theme at each event. When we think about providing a world-class experience for patients, we must consider the entire team supporting the patient within and beyond the four walls of healthcare. Physicians have a team of nurses and specialists supporting them, and new roles are needed to guide, support and empower the patient at every stage of health and care.
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  • Patient engagement is still the last mile. Patients have hundreds of digital healthcare tools at their fingertips, but the question remains how this technology can improve patient engagement. While technology brings great efficiencies, my colleagues and I talked about the importance of personalizing the experience for patients by developing tools that fit within the patient's life flow. We must make technology work for the patient, not the other way around.
  • "Personalized Population Health is about understanding the individual member and how we interact with the whole population." - Dr. Ivor Horn, Accolade Chief Medical Officer “There's more to health than healthcare.” I love this quote from Rock Health's session on “Policy-Driven Whitespace in Digital Health.” There is overwhelming consensus across the industry that to provide the right care at the right time, we must consider all of the factors that influence an individual's health, including where they live, work, play and pray. To solve the current challenges in healthcare, we must address the social determinants of health.

  • How we curate data is important. I participated in workshop on patient generated health data (PGHD) at the Milken Institute, and much of our conversation focused on the value of patient-generated data. As healthcare innovators we have a responsibility to consider how we collect data and how we engage diverse populations. To help all communities make smart healthcare decisions, data must be unbiased and address the whole population.

Thank you to HIMSS WA, Rock Health and the Milken Institute for inviting Accolade to join the conversation. For more information about Accolade, please visit