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Kelli Burns AI

Embracing AI in healthcare: A balance of innovation and compliance

By Kelli Burns (CISM, CISA), Chief Information Security Officer, Accolade | February 28, 2024 | 2 min read

In the advancing world of artificial intelligence (AI), it’s easy to get swept up in the power and potential of the technology. At Accolade, we’re embracing the enormous opportunity to increase productivity, scale, and quality across clinical and operations while prioritizing data safety and regulatory compliance to ensure our AI applications are secure and trustworthy.

Our AI usage adheres to a robust security policy and protocol framework grounded on six principles. These principles aren't arbitrary; they're in line with President Biden's October 2023 executive order on AI, advocating for safe, secure, and reliable development.

Our approach to AI is not just mindful and methodical – it's transformative. We’re harnessing AI to enhance member services and digital health-powered outcomes with our Trusted Partners.

As Accolade’s chief information security officer, I oversee the ethical adoption of AI across various departments, including clinical programs, engineering, operations, product, security, and governance. It’s a responsibility my team and I take seriously and one that sets us apart in the industry.

Accolade's distinct AI principles inform our careful navigation of AI’s potential:

  • Conduct a thorough review of all AI platforms

  • Ensure appropriate use of public AI systems

  • Require strict confidentiality of data with private AI systems

  • Avoid discriminatory use of AI systems

  • Provide appropriate notice and disclosure

  • Protect intellectual property

Our proactive adoption of AI builds on Accolade’s commitment to create significant value for members and customers. Even as we explore the vast possibilities of AI, we’re careful to do so in an ethical, responsible manner. We value the trust that our members and customers place in us every day.

The healthcare industry is in the midst of a revolution. It is most palpable in the swift expansion of AI systems – systems that hold the promise to bridge gaps in healthcare and usher in an era of unprecedented accessibility and efficiency at scale.

Accolade stands at the forefront of this paradigm shift, embracing the potential that brings value to members’ healthcare experience. We will continue to further integrate AI into our platform ethically and responsibly and in line with our principles.

For more information on our work with AI, please check out our recent webinar.

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