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Government Solutions

Giving proactive, efficient and personalized healthcare support that beneficiaries deserve while complying with stringent U.S. government security requirements
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TRICARE Select® support

Accolade serves as the administrator for TRICARE Select® Navigator Services, helping beneficiaries navigate their healthcare benefits, understand coverage, and access high-quality care with ease.

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Eligible beneficiaries can create an account or log in to connect with Accolade’s care team, access benefits, and get the proactive, personalized support they need—anytime, anywhere.

One place to go for personalized healthcare support

It’s never been more challenging for your beneficiaries to find and access the care they need to live their healthiest lives — physically, emotionally, and financially.

  • provider-search
    Provider search
  • health-plan-education
    Health plan education
  • billing-claims-support
    Benefits engagement
  • benefits-engagement
    Billing and claims support
government-benefits

Guidance that goes beyond care

Accolade gives your beneficiaries a single place to go for healthcare and benefits support — whether they or a loved one is experiencing symptoms, searching for providers after a move, needing help understanding their benefits, or deciphering a bill or a claim. You name it — our frontline care teams are there to listen, support, and help guide your beneficiaries and families to better healthcare decisions at every step of their journey.

The Accolade experience

  • The best care for every need

    Using data-driven insights, Accolade nurses help guide beneficiaries to the best matched providers for their needs based on clinical experience, outcomes and cost efficiency. It’s the first step to helping beneficiaries get the quality care they deserve.

    In today’s mobile world, having an advocate who’s familiar with a beneficiary’s needs — and can provide continuity of care throughout their healthcare journey — is instrumental to better health.

  • Improved care compliance

    Accolade nurses work with beneficiaries to assess their physical, emotional and mental health needs and educate them on options. Our nurses schedule provider appointments, prepare beneficiaries for visits, help them use benefits programs, and provide ongoing clinical support to improve confidence and care compliance.

     

  • Better health outcomes

    By engaging people early, listening, educating and providing personalized support at every step, Accolade nurses build trusted relationships with beneficiaries. This trust allows our teams to better influence healthcare decisions and help improve outcomes.

     

  • Reduced healthcare waste and costs

    Accolade helps beneficiaries utilize the health benefits that can help them most, find the best providers for their needs and access the best care at the right time. We reduce key sources of healthcare waste and escalating costs, including poor care coordination and the use of low-value care.

     
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Solutions that meet government requirements

The Accolade platform has been designed to host sensitive data and address the most stringent U.S. government security and compliance requirements. Our platform complies with the FedRAMP High baseline; the DOJ’s Criminal Justice Information Systems (CJIS) Security Policy; U.S. International Traffic in Arms Regulations (ITAR); Export Administration Regulations (EAR); Department of Defense (DoD) Cloud Computing Security Requirements Guide (SRG) for Impact Levels 2, 4 and 5; FIPS 140-2; IRS-1075; and other compliance regimes.