Working to Improve the Lives of Individuals, Families and Populations

Lisa Comperatore knew from an early age that she wanted to serve. She wanted to be a doctor—someone who is there for others in times of need, offering insight and a healing touch.

With that clear vision, Lisa volunteered at the local hospital beginning in seventh grade and continuing until college, when the hospital offered her a position as a pharmacy technician. Later, while getting two degrees from Thomas Jefferson University—an MD and a PhD in Biochemistry and Molecular Biology—she volunteered with JeffHOPE, a non-profit organization focused on treating the underserved of Philadelphia.

As part of her service to JeffHOPE, Lisa organized its first Charity Ball fundraiser, an event that continues to this day. As a physician, she worked with others to run a free clinic in Bucks County, and also spent time in Kenya, at the Moi University Teaching and Referral Hospital, giving grand rounds, teaching medical students, and working to establish a Casualty Ward.

Doing Many Things at Once

Lisa established a pattern of “doing many things at once.” She was an emergency room doctor, dealing with issues from the simple to highly complex. She was part of the American Academy of Emergency Medicine (AAEM) and the Pennsylvania chapter of the American College of Emergency Physicians, serving as faculty for each to help emergency room doctors gain their board certifications. At the same time, Lisa was lecturing at Arcadia University on infectious disease and endocrinology for the Physician Assistant program.

And yet, she was still thinking about what her future journey might hold—how she could live a life not just in service to individuals, but also to entire populations and have a meaningful impact on eliciting the change needed in our healthcare system.

Lisa Finds Accolade

About six years ago, a nurse friend who had joined Accolade began to talk about a healthcare advocacy company that helps individuals every day while also thinking about broader opportunities to make an impact. The more Lisa heard, the more intrigued she became.

Today Lisa is a medical director at Accolade, a position that enables her to do precisely what she loves—positively impact not just individuals and families but larger populations, and help make the healthcare system work better. She collaborates with Accolade Health Assistants, Nurses and stewards to help ensure members are utilizing all of the benefits that are available to them and getting appropriate high-quality care while avoiding unnecessary costs. Together, the team focuses on the “whole person” – all clinical aspects of their healthcare, including behavioral health, as well as addressing social, logistical, and financial needs, working to remove any barriers to care.

Each day is different and the pace is high-speed. It’s one of the many reasons that she loves this job.

It’s a collaborative effort, she says, and the collaboration continues beyond case reviews and revising and improving case review processes. Lisa is also working with others to develop and implement a clinical comprehensive education program for this year focused on up to date evidence-based practice, clinical topics, as well as personal and professional growth and development offerings for clinicians.

“At Accolade, we care about our members, our customers and each other.”

Lisa is the chairperson of the Quality Improvement Committee that’s working to ensure the company maintains and even improves its high standards. She works with the team that’s focused on the substance abuse crisis facing so many Americans, exploring what can be done to better identify those in need and help them and their families. She’s a member of the clinical transformation team and other initiatives focused on constantly improving processes, exploring and integrating new technology, and working to improve health outcomes.

It all sounds like a lot, and it is. But twice each month, you can still find Lisa stepping into the emergency room to care for those in need. You can still find her lecturing at Arcadia and serving as faculty for AAEM. She loves the variety, she insists. The multiplicity of her roles keeps her sharp, and besides, she says, there are so many important ways to serve.

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