Any company working to improve healthcare outcomes, costs and experiences knows that you can’t do it alone. Building an ecosystem means building a platform of partnerships that create value for people, and success for all companies involved. But it takes a lot more than a signed contract. To create and deliver a meaningful partner ecosystem, the member’s health and experience must be central in the business equation.
After 10+ years serving employers and their people, we’ve learned that the only way to deliver not just a simpler experience but a meaningful one—to help people not only engage but make the best decisions—is through humans and technology working in lockstep. It’s a people plus technology model that supports every individual and family in a deeply personal way—reaching, engaging and influencing them at the right time—in two-thirds of cases, that’s before they’ve entered the healthcare system.
Recently, Jen says, a mother in her 32nd week of pregnancy learned that she had high-blood pressure, and that this might affect the delivery of her child. “She confessed that once the doctor had delivered the blood-pressure news, she hardly heard or processed anything else,” Jen recalls. “I was able to walk this client through what might happen next, what medications might be prescribed, how those medications might make her feel or affect the baby. I was able to help her, too, form the questions she should ask during her next doctor visit.”
Through the acquisition of MD Insider, we are bringing an unmatched set of provider quality data and data science into the Accolade portfolio of personalized advocacy solutions. It means we’re combining what we already do best – building trusted relationships, engaging people in their health, supporting them in a personalized way, influencing their decisions, and coordinating care – with unmatched intelligence about the performance and cost of physicians and providers across the country. The result is better care and outcomes for each person, every time.
The process of designing a company’s total rewards strategy never stops. Unsurprisingly, technology platforms are helping to bridge a gap that hasn’t previously been achieved.
"When you hear the stories I hear—about a former heroin addict now marking a full clean year or about an individual with bipolar disorder at long last reunited with his family—the only real response to it all is gratitude and joy.”
Accolade pharmacists pay careful attention to the circumstances and pressures of each member's life. “We listen. We think through options. We want to make compliance as easy as possible, because compliance is what will ultimately yield the best possible, and least costly, health outcome.”
Join leaders from Apptio and Accolade as they share their best practices for choosing benefits that employees (and their families) love.
Striking a balance between healthcare cost control and a differentiated employee experience is hard, but there’s another factor at play that makes it even more challenging: the mental and behavioral health crisis facing our country. Taking an integrated approach to behavioral and medical health is key.
For decades, our country has been on a journey to a destination we’re all eager to reach: consumer-centric healthcare. U.S. consumers expect the healthcare system to catch up to retail, banking, travel and other industries that continuously improve their ability to cater to the individual needs and wants of each person. Are the wheels of progress stuck in the mud?
As healthcare costs climb, many employers are stepping into an “activist” role with high hopes of delivering a better, more affordable experience for employees and their families. We spoke to leaders at Accolade and Teladoc Health about how they can transform the employee experience while lowering healthcare costs.
It’s tempting to believe that big data, AI, mobile apps, wearable sensors and other digital innovations will deliver true healthcare consumerism. Why else would HR and benefits leaders invest so much time and resources into new technology that promises to bring better healthcare experiences to their employees? These digital solutions can work — but only when coupled with personalized support from human beings.
We're launching Accolade Connect, a new health and benefits solution for employers that makes it simple for employees and their families to find all of their benefits in a single spot while putting human help right in their pockets.
When your emotional intelligence level is off the charts, your team is empowered to achieve success. When you believe authenticity is the elemental foundation of leadership, there are no boundaries for innovative thinkers. And when you love what you do, people take notice.
Use of artificial neural networks for machine learning has enabled major advancements in intelligent systems, helping millions of people in their daily lives. Population health is an area where machine learning is still in its infancy, and building predictive models for healthcare consumer behavior is a relatively unexplored subject.
Traditional strategies aren’t working to mitigate healthcare costs, which will continue to increase in 2019. Many employers are turning to personalized advocacy. See how two companies lowered their healthcare costs by rolling out this innovative solution.
Accolade personalized advocacy optimizes the effectiveness of a CoE strategy. With a people plus technology approach, we address the gaps that HR teams and CoE programs alone can't easily fill.
There is overwhelming consensus across the industry that to provide the right care at the right time, we must consider all of the factors that influence an individual’s health, including where they live, work, play and pray.
In the quest for better healthcare, employers are adopting a wide range of value-based care strategies to improve the employee experience and control costs. But to see positive results, they will have to overcome a lot of challenges.
We always knew we save employers a lot of money with Accolade personalized advocacy, so the findings were not a surprise, but now we have validation from a highly respected, third-party actuarial team.
What are the key ingredients that make for a productive, fun and challenging tech work environment? A mission that helps people, a culture that promotes trust and collaboration, and a set of hard technology-related problems to solve.
Accolade released three new resources to help you build the key elements of personalized advocacy into your existing health and benefits program.
For years I've watched Accolade from the sidelines, both as a consultant at Aon and in Benefits with Fidelity Investments. I’ve kept a close eye on the care Accolade delivers not only to consumers of healthcare, but to their employer customers as well -- ensuring that people’s lives and their employers’ businesses are supported with precision. Now I’m excited to support Accolade and the great work they do!
Rather than expect already over-burdened providers to overcome the barriers to value-based care, employers across all industries are turning to a new employee health and benefits model – one that works in conjunction with providers and payers to augment their capabilities, addressing the missing pieces needed to improve outcomes.
In hindsight, even though I had access to some of the best medical care in the country, I needed more support throughout my pregnancy and beyond. No one was focused on uncovering the mental challenges I kept well hidden.
Personalized population health is not about a 30,000-foot view of patient needs. It’s about having actionable data and information about an individual – in real time – to deliver the right care at the right time in the right place.
To improve the health of employees and bring down the cost of healthcare, a population health strategy must be proactive, personalized and connected.
Healthcare providers have been trying to solve this problem for years, but most fall short due to the large variety of reasons for patient non-adherence. Learn about the cause and effect of patient non-adherence and Accolade's approach to solving this problem.
While there’s no shortage of new financial arrangements and technologies aimed at fixing healthcare, the solution may rest first and foremost in a traditional concept of primary care: human connection, i.e., relationships.
To improve retention, HR leaders need to create a differentiated employee experience that makes a real impact on people’s lives, not just nice-to-haves like ping pong or free soda. A great place to start? Employee healthcare benefits.
Five Questions to ask Your Doctor Before a Test, Treatment, or Procedure Overuse, or over-treatment, is a growing problem in healthcare. Fortunately, there are simple steps healthcare decision makers and patients can take to reduce overuse, improve the patient experience, and lower costs. It starts by asking the right questions. Here are five questions to […]
Personalized advocacy is rapidly emerging as an effective solution for employers to address the missing link in patient care: life context.
Settling for 5% annual growth in healthcare spending is not sustainable. It's not necessary, either, because the cost-control tactics many employers use still aren't addressing the root issues, like the inefficient use of healthcare resources. But what if there were a solution that made healthcare easier for employees?
Combining human compassion, clinical expertise and the power of data and AI, “personalized advocacy” is transforming the healthcare experience for individuals, families and employers.
Personalized Advocacy is a new approach to employee health and benefits that fits into each individual’s life in a way that makes sense to them personally, inspiring them to adopt the health-related solutions that address their unique needs. Personalized advocacy is built on three pillars: person-centric support, partnership and guidance, and a unified experience.
Every call. every interaction – whether a member is searching for a provider, inquiring about an ID card, updating beneficiaries, resolving a claim or addressing any other health or benefit need – is an opportunity to form a relationship and get people on the best path forward.
A Healthcare Entrepreneur’s Wish List for Amazon, JP Morgan and Berkshire Hathaway By Rajeev Singh – Chief Executive Officer Three of the great brands in American business have announced they are creating a new independent business to attack the challenge of healthcare in our country. JP Morgan CEO Jamie Dimon, Berkshire Hathaway CEO Warren Buffett, […]
When it comes to their healthcare, what matters most to people is being “heard, understood, and given clear directions through a personalized healthcare experience,” according to a Deloitte study on the priorities of healthcare consumers.¹ The study also found that healthcare consumers believe this personalized experience should be delivered through interactions with their providers.
TPA + Personalized Advocacy is a flexible approach for employers looking for customized health plan design, exceptional employee/member satisfaction, and a dramatic cut to healthcare costs
The fact that the vast majority of New Year's resolutions fail is unfortunate not only for the individual but also for their employer, which has a strong incentive to help their employees lead healthier, happier lives. It's time to do things differently.
Today Lisa is a medical director at Accolade, a position that enables her to do precisely what she loves—positively impact not just individuals and families but larger populations, and help make the healthcare system work better.
If the goal is to increase U.S. competitiveness and put more money into the pockets of working families to stimulate growth, the most direct path might be found in employer healthcare – rather than corporate tax reform.
What would happen if all of these digital health solutions were instead connected – part of a larger, fully integrated healthcare ecosystem that revolves around the consumer?
"We are spreading the word about something that can profoundly change or save lives. Who wouldn’t want to do this kind of work?" - Lyndi Thompson, Sr. Demand Marketing Manager
Employers are incented, positioned and empowered to achieve a goal that the healthcare system has failed to achieve on its own: the timely, secure use of personal health data to optimize care for individuals.
Personal health information is more than data, and this is something that we never lose sight of at Accolade.
“One of the reasons I took this job is because Accolade’s leadership strongly believes that Inclusion and Diversity is not just a business imperative for talent engagement and management. It is also a strategy that can help us address disparities in healthcare and disrupt the status quo."
As a follower of Malcolm Gladwell, Thelma describes Accolade as a company at a tipping point, a company perched on the edge of true greatness. “I’ve joined this company at the right time in its history, and I’m so excited to be part of this story,” she says.
By establishing long-term relationships that not only engage people but empower them, we can influence their decisions and behavior over time. The result is happier, healthier, and more engaged employees – and materially lower healthcare cost trend for employers.
Every year Accolade Health Assistants provide a relief valve for HR benefits teams, offering employees personalized support with no time constraints, only compassion.
Accolade is pleased to announce that Monika Roots, MD, VP of Health Services for Teladoc, will participate in the Evolve 2017 thought leadership panel on healthcare. In anticipation of the event, Dr. Roots shared a few thoughts on healthcare innovation in a brief Q&A.
"Our customer list was growing. Our scope of services and capabilities was growing. We had to be able to meet the demands of the day while also planning for the future."
Seattle leaders and pioneers across private and public sectors are collaborating to transform healthcare and deliver a better experience and outcomes for all.
To make an impact on the health and happiness of employees, HR needs to deliver more than a health benefits plan; they need to deliver an experience.
We are thrilled to announce that Eric will join an Employer Executive Panel on innovation at Evolve 17, an Accolade healthcare innovation series that kicks off in Seattle on September 12. The panel of health and benefits leaders will explore innovative and disruptive strategies for improving the experience, quality and costs of healthcare for people and employers.
Large employers are increasingly turning to population health management strategies to contain healthcare costs and help employees be healthier, happier and more productive. At the same time, they need to make sure the needs of the individual aren't lost in a one-size-fits-all approach. Five guiding principles are the key.
For Gretchen and those who work with her, it all comes down to helping those who have made it their goal, and perhaps their career, to help others. To caring about the experience of every person who joins Accolade to make a difference.
It’s time to come together, to harness all that we have to work with, and to develop new solutions to our healthcare crisis. That’s the idea behind Evolve, an Innovation Event Series hosted by Accolade.
Sean Brady on What Makes Product Development at Accolade Special Empathy. The word arises more than once when you talk to Sean Brady. It’s a trait he says he finds in his colleagues at Accolade. It’s a quality he seeks in new recruits. It’s a word that matters to a man who cares deeply not just […]
Your employees want to make good healthcare decisions. They just need help to do it. High-touch, high-tech healthcare advocacy can get them there, resulting in a better healthcare experience for them and improved financial outcomes for everyone.
"We all know how it feels to be in a stressful situation and desperate for good answers. Our new mobile app makes that possible, and it feels really good, at the end of every day, to be part of creating something like that.”
With an incredibly rich data set, Maya provides highly personalized healthcare recommendations to our Health Assistants as they provide support to a member, as well as to members directly as they interact with Accolade via the web or mobile app.
"I could have only done this at Accolade, where long-term relationships are encouraged and we’re given the time and the room to keep trying until a good solution is found," says Glenn Oczkowski, Clinical Steward in Behavioral Health, Accolade.
Any employer managing a health benefits program for 500 or more employees should heed the lesson learned by retailers the hard way: personalization is key. If you want to compete, you need to treat your employees as consumers – or perhaps even your best customers - and tend to their individual needs.
Sometimes the perfect career opportunity falls into place when you take a gamble. Accolade Solutions Manager Ardie Sameti shares his story.
Accolade and Sedgwick have come together to help employees overcome the challenges of unexpected events. We’re combining Sedgwick’s expertise with Accolade’s dedicated, compassionate Health Assistants and advanced technology platform.
In the absence of personalized support, consumers—confused by myriad options, plans, and approaches—waste an estimated 30 to 40% of healthcare spend each year.
Stages of Change, a progressive behavioral adaptation model first introduced 40 years ago, is proving a powerful framework in today’s complicated world.
Accolade and AmeriGas to Present on Smart Engagement Platform Benefits at NBGH Business Health Agenda 2017 With more than 9,000 employees in 850 locations, AmeriGas is laser focused on providing safe and reliable propane services to organizations and individuals across the country. But it’s equally focused on taking care of its own employees—on engaging them […]
Accolade Health Assistants help individuals and their families navigate the complex world of healthcare -- to make the best care decisions and improve their lives.
Driving down healthcare costs and improving the healthcare experience don’t have to be mutually exclusive goals for self-insured employers.
Last week, Pennsylvania Governor Tom Wolf visited Accolade’s Plymouth Meeting headquarters and announced plans to create 250 new, full-time jobs as part of our regional office expansion.
You may think you have the best benefits package in the business — but as companies grow more competitive, their benefits packages begin to look the same. Is there something you can do to stand out to top talent? We know there is.
The recent NCQA Accreditation of our case management program is an external validation of what we at Accolade strive to achieve every day. The NCQA Accreditation is another assurance to our customers that they are providing exceptional healthcare programs and services to their employees and members through the Accolade solution.
If you’re attending the New York or San Diego Conference Board, consider taking some time out for yourself while in one of these destination cities – tacking on a few days of R&R around the event or squeezing in some personal time between conference sessions.
In today’s value-driven landscape, healthcare CTOs must be well versed in both tech innovation and clinical health, skilled at finding new ways to apply data, science and technology to improve the deeply personal experience that is healthcare.
When we launched our internal Brand New Brand Campaign last October, we were jazzed by the participation level, creativity and company pride displayed. Via Instagram, over 140 employees submitted – some, multiple – entries showing their artistic interpretations of our new brand colors and logo.
There’s a lot to learn from Dr. Robert Cialdini, whose Influence: The Psychology of Persuasion provides extraordinary insight into why people say “yes,” and how persuasion actually works.
When the patient’s values and goals are paramount, cost often enters into the equation — it just isn’t the societal cost but the individual cost. Physicians today are not very good at assessing their patient’s goals, needs and values when they are outside of the purely clinical.
Mary was able to access the skills of Accolade and the expert opinions of Grand Rounds, both of which are made possible by combining technology and humanism in a powerful way. She is now enjoying her life, free of the debilitating pain. She brought tears to everyone’ eyes as she expressed her love for her supportive husband and children who stood by her during that dark decade of pain.
Important life issues may have priority over pain, disease and treatment protocols for that patient. The starting point for all this must be asking the patient what her hopes and dreams really are as the most valid goals are the patient’s own.
"We all want to have the customer experience of walking into someplace like Cheers, where everybody knows your name, and they’re always glad you came."
The algorithms driving care were designed to prevent errors and theoretically improve care. However, from the patient’s point of view, all this created fragmentation and a movement towards “one-size fits all” medical and health benefits approaches with its associated depersonalization.