Real engagement means we really get to know people, personally, which leads to trust. And it works. We effectively engage and influence consumers by elevating the health and well-being of the entire employee and member populations — not just the sickest 5%. And we do it by communicating the way they want to — through phone calls, online or via our mobile app.
70% of the total eligible population
5-10x greater than conventional solutions
2/3 of the time before people enter the healthcare system and incur costs
5 contacts annually for the healthiest populations, on average
24 contacts annually for those with the most significant health needs
2/3 of engagement is outbound
70% of our clinical cases include direct involvement with providers
Eliminating significant overuse, underuse and misuse of healthcare begins with knowing how to influence behavior. Our blend of trusted relationships with deep health insights helps us engage and support individuals like no one else.
To build relationships and uncover needs or areas for influence, we apply principles of behavioral science. Our professional Health Assistants are extensively trained to listen and support the member to engage and build a relationship.
At the same time, we gather information from both the member and our technology tools which is used to help educate, motivate and empower people to make the right care decisions.