It started with a vision in 2007: to simplify the fragmented and complex healthcare system so that everyone would have a better healthcare experience and make the right decisions.
Today, we’re blending compassion, science and technology to bend the medical cost trend, reducing the billions of dollars of unproductive or unnecessary healthcare costs that employers, plans and people spend each year.
Eliminating significant overuse, underuse and misuse of healthcare begins with knowing how to influence behavior. Our blend of trusted relationships with deep data insights helps us engage and support individuals like no one else.
A trusted person. For all things healthcare.
We provide a consistent member experience by providing one dedicated resource — an Accolade Health Assistant — supported by a team of clinicians that deliver personalized support across multiple platforms for the duration of relationship.
We look at the whole person and whole population. We address life, behavioral and medical issues — not just the condition. From millions of member interactions and broad claims and health information, we understand the needs and issues facing your members that impact their decisions, care and costs.
Accolade’s proprietary science model, grounded in clinical, behavioral and data sciences, gives our Health Assistants a unique understanding of the contextual, emotional and medical barriers that impact health, costs and outcomes.
The most intelligent platform. Technology is woven across the platform. Data science, machine learning and natural language processing work together to identify health red flags, spending patterns, gaps in care and other trends. It’s a solution that gets smarter and more personalized with every interaction.
Real engagement means we really get to know people, personally, which leads to trust and influence. And it works. We effectively engage and influence consumers by elevating the health and well-being of the entire employee and member populations — not just the sickest 5%. And we do it by communicating the way they want to — through phone calls, online or via our mobile app.
70% of the total eligible population
5-10x greater than conventional solutions
2/3 of the time before people enter the healthcare system and incur costs
5 contacts annually for the healthiest populations, on average
24 contacts annually for those with the most significant health needs
2/3 of engagement is outbound
70% of our clinical cases include direct involvement with providers
To build relationships and uncover needs or areas for influence, we apply principles of behavioral science. Our professional Health Assistants are extensively trained to listen and support the member to engage and build a relationship.
At the same time, we gather information from both the member and our technology tools which is used to help educate, motivate and empower people to make the right care decisions.
Our clinical model includes an exceptional team of nurses, doctors, behavioral health specialists and pharmacists.
There’s little wonder why our chronic, maternity, NICU and oncology clinical services are rated to display the prestigious National Committee for Quality Assurance (NCQA) Case Management Accreditation seal.